ETSY 101: Don’t Forget Customer Service During the Holidays

Autumn Leaves

Autumn Leaves

 

With the holidays just around the corner, buyers are getting ready to buy their gifts. As a seller you want to make sure that you leave a lasting impression, a positive one, on your consumers so you are remembered after the holidays.  So what can you do to make a memorable experience for your shoppers? Here are a few suggestions:

 

1. Offer gift wrap with your order. Often times people may not want the item wrapped, but would appreciate gift wrap being sent with the item, and the item put in a nice little box. I know if I was buying I would opt out of the free wrapping but would love to have some beautiful wrapping paper sent with the order!

 

2. Offer a discount card for the buyer and the receiver. Perhaps 10% of their next order.

 

3. Set their expectations. Let your customer know by quick conversations that their order will be shipping by a particular date, that way they are in the loop for the entire transaction. The holidays are hectic, so put some of those stresses to ease with a simple note to them.

 

4. Offer a small free gift. I have been adding free earrings with my recent purchases. Something small is always appreciated and they may be able to keep those for themself, or give them as a stocking stuffer for someone else.

 

5. Send a Thank You. Small gestures are sometimes the most special, even better send a Christmas card.

 

6. Send Your Orders Promptly. I ship the next business day, if the holidays are busy I may need to extend that one or two days, but I am hoping to keep it at one day. Customers love that instant feeling, and especially during the holidays when they are excited about their purchases.

 

Have fun, be courteous, and remeber that the holidays can be a stressful time for buyers. Ease their mind, and their concerns, and they will think of you later down the road when they are buying for themselves instead of a loved one.

 

Love the bracelet above? Please see it at http://naturalamber.etsy.com listing http://www.etsy.com/view_listing.php?listing_id=15602769

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1 Comment

  1. Cherrybombe said,

    October 6, 2008 at 10:32 pm

    All such good points!! Especially the part about expectation setting. That’s so very important!


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