ETSY etiquette is essential to making and retaining customers, and one of the most important aspects of the selling process is making sure you are on top of your customer service and conversations. There have been several threads in the forum addressing the lack of communication from several sellers, from buyers who are either interested in a custom order are just wanting to know what the status of their package is. I am stressing the importance of customer service, please remember that your customers are vital and important, without them where would your business be? Please remember this etiquette while operating your small handmade business:
1. Always respond timely to your conversations. If you are having a high volume of sales and are having trouble responding, you may want to consider hiring someone to help you part-time.
2. Keep the lines of communication open. Let your customer know when items shipped, when they are planning to ship, and how to contact you if they have any questions or concerns.
Remember the holidays can be fun, but also stressful for many buyers.
Please remember to keep the line of conversation open to relieve those stresses.
Love the item above, come see the Black Pendant in my shop!