ETSY 102: Importance of Communication



ETSY etiquette is essential to making and retaining customers, and one of the most important aspects of the selling process is making sure you are on top of your customer service and conversations. There have been several threads in the forum addressing the lack of communication from several sellers, from buyers who are either interested in a custom order are just wanting to know what the status of their package is. I am stressing the importance of customer service, please remember that your customers are vital and important, without them where would your business be? Please remember this etiquette while operating your small handmade business:
1. Always respond timely to your conversations. If you are having a high volume of sales and are having trouble responding, you may want to consider hiring someone to help you part-time.
2. Keep the lines of communication open. Let your customer know when items shipped, when they are planning to ship, and how to contact you if they have any questions or concerns.
Remember the holidays can be fun, but also stressful for many buyers.
Please remember to keep the line of conversation open to relieve those stresses.
Love the item above, come see the Black Pendant in my shop!


  1. Joni Stinson said,

    November 5, 2008 at 8:49 pm

    Great ideas! Loved your blog.

  2. AlwaysAmy said,

    November 20, 2008 at 7:42 am

    Hey there!

    I’m kinda dropping by randomly because your link is on my blog & I’m reading through them in the middle of the night.

    & I thought I’d stop for a second to tell you about this new selling site I found. It’s called & you should check it out.

    It’s still really, really new (still in beta) but it’s heading in a really good direction! They are already buying advertising online & in print magazines to bring in traffic to the site. (It’s already got almost as much traffic as

    It’s got stats for shop views so you know where your customers are coming from! I know! Gasp! Faint! Right? hehe

    & it’s just $7 a month (for the first 5000 artists) to list & sell as much as you can FOREVER. $7 a month no matter what! I signed up on that alone! haha

    Anyhoo, it is new so there aren’t zillions of people using it (which is good & bad) but I thought you might want to take a look at it. With the ad campaign they are working on kicking in soon (or so they are saying), I think it’s going to be a good place to start listing!

    If you sign up, give me a yell & let me know what you think!


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